一，收到客户询盘时的回复：

Dear sir

We hereby acknowledge receipt your inquiry of titanium dioxide R and I just got the information from our production department,

These standard is available for us.

Now pls check the quotation below:

the specification you required:

I hope this is the one in your favor,

As a experienced company (ISO9001:2000)in the XX field for more than 10 years.

and we take the opportunity seriously to cooperate with you.if you have any questions ,  pls  feel free to contact me.

I will try my best

Thanks and regards

二，客户询盘模糊，向客户询问规格

Dear sir,

Thanks for your inquiry of our XX (products).on dec.10th.and we are in XX field for many years, so we are confident we can do it. but the specifications you given is still lack. such as the diameter, meterial, quantity and so on.....,so pls can you send us the details? the drawing(cad)is ok.

After we confirmed, we are happy to provide you with our good quality and competitive price.

Look forward your soonest reply,

Thanks and regards

签名

三，针对客户的讨价还价的回复

Dear sir,

Sorry for my late reply, i discuss with our boss for a long time, but regarding the price, it is near our bottom line, ou know the market is changing everyday, and it is hard to cut more on cost as we need the products with best quality.

But we treasure our first cooperation, so we allow you a 2%discount,this is the best I can do for you.

I hope that if you have the will to cooperate, pls don’t just focus on the price, the most important is the quality, I  think.

If you any comments , pls let me know.

Thanks and regards

这个得针对情况，如果利润真的不太高，就这样写没有关系，如果老板太黑了，就给点折扣，关于价格不是一封两封的邮件可以搞定的，总之灵活点啦

四，应对客户的迟迟不回复的邮件:

Dear sir,

Did you receive our quotation on dec12th?and no reply from you. i was waiting until all the colleagues left the office. May be you are very busy.

So pls can you take some time to give me a reply? and kindly give me some advice on XX(products)

Look forward your reply

Thanks and regards

五，面对客户迟迟不回复

Dear sir,

How are you these days? I am angela from XX company, hope you still remember me. you sent us a inquiry of XX products. And we quoted for you on March 28th

Can you send me a reply which can stated your advice? you know we usually keep our client’s data and advice in the achieves, so that we make special and divide plan and schedule for each client.

At the same time we can improve our service according to them, if there’s some fault and in our works.

So pls take a few time to tell me some advice on our business. ok? thanks very much.

六，针对报价了不回复的

Dear sir

Hope you still remember me, I sent you quotation for XX(products)on XX(date)，well maybe you are very busy ,and i understand.

I review your website very carefully, and have much interests to make a start for our cooperation, to provide the best special service.

Could you give me some advice so that we can do better

Best regards